Question 1

How long does standard shipping take?

Accepted Answer

Standard delivery across Pakistan takes 2 to 4 working days. Orders from Lahore are processed even faster, usually within 1-2 days!

Question 2

Do you offer Same Day Delivery?

Accepted Answer

Yes! Same Day Delivery is available in Lahore Monday to Sunday, 9am–5pm. Place your order before the cutoff to receive it the same day.

Question 3

Can I track my order?

Accepted Answer

Once your order ships, we’ll email you a tracking link. You can also check status anytime from your order confirmation email.

Question 4

Can I modify my shipping address after placing an order?

Accepted Answer

If your order hasn’t shipped yet, contact us ASAP with your order number and the updated address. Once it’s with the courier, changes may not be possible.

Question 5

What is your return/exchange window?

Accepted Answer

You can return or exchange eligible items within 30 days of delivery, as long as they’re unused and in original packaging.

Question 6

What if a toy arrives damaged or defective?

Accepted Answer

We’re sorry! Contact us within 48 hours with photos of the item and packaging. We’ll arrange a free replacement or refund.

Question 7

How do I arrange for a return pickup?

Accepted Answer

Email or WhatsApp our support team with your order number. We’ll schedule a courier pickup at no extra cost for approved returns.

Question 8

Are your toys safe and non-toxic for toddlers?

Accepted Answer

Yes. We carefully select toys that meet child-safety standards and prefer non-toxic finishes suitable for little hands and mouths.

Question 9

How do I clean and care for wooden toys?

Accepted Answer

Wipe with a damp cloth and mild soap. Avoid soaking. Dry thoroughly before play. Store away from direct heat and moisture.

Question 10

Are the toys age-appropriate?

Accepted Answer

Each product page lists a recommended age range. Always supervise younger children and follow age guidance on the packaging.

Question 11

Do you support Cash on Delivery (COD)?

Accepted Answer

Yes, Cash on Delivery is available across Pakistan for eligible orders. You can select COD at checkout.

Question 12

Which payment methods do you accept online?

Accepted Answer

We accept bank transfer (with payment screenshot upload). More online payment options may be added soon.

Question 13

How long does bank transfer verification take?

Accepted Answer

We usually verify payment screenshots within a few business hours during the day, then confirm your order by email.

Question 14

How can I contact Lil' Bunnies support?

Accepted Answer

Reach us via Instagram DM @lilbunnies.pk, WhatsApp, or the contact options in our Help Center. We’re happy to help!

Question 15

Do you offer wholesale or bulk orders?

Accepted Answer

For wholesale or bulk gift orders, message us on Instagram with details and we’ll share options and pricing.

Question 16

Can I add a gift message or gift wrap?

Accepted Answer

Gift notes can be requested at checkout or via message after ordering. Gift wrap availability depends on the season—ask us!

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